BETTER CUSTOMER SERVICES TO PASSENGERS

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LOK SABHA

Indian Railways have planned to improve the level of customer satisfaction in the current year 2003-2004 for which a number of steps covering various areas of on-board and off board facilities viz. safety, security, punctuality, improving cleanliness by introduction of modern system of cleaning of stations and trains, by facilitating and computerizing the issue of tickets, computerizing the refund process, extension of internet booking of reserved tickets, improvement in enquiry system have been taken up.

Provision of additional facilities at stations is a continuous process which are provided on the basis of the category of station and availability of funds.

This information was given by the Minister of State for Railways Shri Bandaru Dattatraya in a written reply to a question from Shri Vilas Muttemwar in the Lok Sabha today.