DISPOSAL OF CLAIMS CASES MADE MORE
CONSUMER FRIENDLY
The Government has
amended the Railway Claims Tribunal (RCT) (Procedure) Rules to
provide for expeditious disposal of claims by the Railway Claims
Tribunal and to make the system consumer friendly.
Accordingly, passengers
can now file claims for compensation at an originating station,
destination station or where the ticket was purchased or the place
of residence as against only at the place of occurrence of an
accident as was the case earlier.
Other advantages
include restriction in number of adjournments to three in each
case, pronouncement of order within 21 days of final hearing and
supply of certified copy of orders to claimants free of cost.
These user-friendly
steps are intended to facilitate expeditious settlement of claims
cases.
