RAILWAYS TO INTRODUCE RUNNING TRAIN VACANT BERTH INFORMATION SYSTEM
The Ministry of Railways
has directed all the 16 Zonal Railways to introduce running train
vacant berth information system and improve customer satisfaction
and revenue of railways. This new system has been evolved and
implemented very successfully by Kota Division of Western Railway.
In most of the
cases, updated vacant berth position is available to the commercial
control, announcing booth and current reservation booth staff
about 40 to 60 minutes before arrival of trains. Allotment of
vacant berth is done at the booth on priority----first to waitlisted
passengers and then to other passengers on first come first served
basis at the counter.
Under the system,
Kota Division has offered 30,353 vacant berths to passengers earning
Rs. 655,513 within 15 days of its launching.
Besides improving
the financial position, the new current reservation system is
intended to increase user satisfaction through transparency in
allotment of vacant berths and prevent leakage of revenue.
