CATERING ON RAILWAYS BY IRCTC

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Indian Railways Catering and Tourism Corporation (IRCTC), a public sector undertaking of the Ministry of Railways, now fully functional with effect from August 2001, is providing catering and vending services through reputed caterers rendering satisfactory services on Indian Railways.

All the departmental catering units on the Railways are being handed over to IRCTC with the staff and other things.

IRCTC has received about 55 complaints regarding services being managed by it. Out of these, action has been taken to terminate two contracts. Fines have been imposed on four contractors and warnings given to many others. Besides, 30 cases were under investigation.

Zonal and Divisional railway level senior officials also carry out inspections to ensure quality of catering services.