PERFORMANCE OF RAILWAY CLAIMS CASES

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The Railway claims cases have registered a significant drop of more than 50 per cent in 2002-2003 as compared to 1999-2000. The drop in claims cases follows sustained preventive measures by Indian Railways to check arising of new claims.

The number of pending claims cases has also decreased from 35684 in 1999-2000 to 15577 in 2002-2003.

There is an impressive reduction of 50.8 per cent in the institution of suits against Railways, indicating improved working of claims settling machinery of Indian Railways.

During 2002-2003, the Railways earned Rs. 27,412 crores from transportation of goods, luggages and parcels. This is 19.8 per cent more than the earnings of the year 1999-2000.

In addition, the percentage of claims paid on total earnings of railways from goods, parcels and luggages in 2002-2003 was 0.08.

With a better monitoring and chasing by ‘Not Received’ cell on Indian Railways including the Railway Board, 1,21,374 lost and un-delivered consignments of parcels and wagonload have been traced out and got delivered to its consignees. This helped the Railways save Rs. 14,000 crores during the last four years.

Besides, the Railway Claims Tribunal procedures have been modified to expedite disposal of claims by making them customer friendly.