LOK SABHA
The National
Consumer Disputes Redressal Commission, in its ruling to the
revision petition No. 1590 of 2000 between Union of India &
Others and Sanjiv Dilsukrai Dave & Others against the order
passed by Gujarat State Commission, has ruled against the Railways.
The steps include
curbing of activities of anti-social elements by police and
RPF, sharing of intelligence on activities of criminals, generating
awareness in the public for observing precautions, watch by
TTEs and Coach attendants and escorting of trains by RPF staff
in vulnerable sectors.
In addition
to cases of theft or loss of goods booked with the railways
for carriage, Railway Claims Tribunal also deal with cases of
damage, deterioration, non-delivery, etc. of goods/luggage,
parcels and animals booked with the railways, cases of accident
and untoward incidents and refund of fare and freight.
Railways have been providing
assistance to the victimized passengers in lodging their FIRs
with the Government Railway Police (GRP) so that appropriate
action may be initiated by them.
This information was given
by the Minister of State for Railways Shri Bandaru Dattaraya
in a written reply to a question from Shri Sultan Salahuddin
Owaisi in the Lok Sabha today.
